EXPANDING DIGITAL COMMUNITIES

Community management

Use community management to build your brand and increase your reach in the digital world. Learn how your company can expand its communities long-term through organic and/or paid content. Tap fully into your online growth potential. Stay in touch with your existing community, and react with maximum speed and quality to user enquiries, criticism and ratings. Recognise the early signs of a digital crisis situation. Strengthen long-term dialogue and the emotional connection with your target group by providing optimal support. Your community management is being constantly analysed and monitored in real time. With comprehensive monitoring you can react to wrong turns quickly and in a targeted manner, and bolster the positive effects.

  • Optimise Channel LAYOUT & DESIGN
    Design your digital presence on your channels in a way that your users find appealing. Increase interaction rates with your users and boost dwell time. Enhance the likelihood of purchase decisions being made online.
  • CRITICISM MANAGEMENT
    Look after your digital community. Generate and strengthen customer loyalty, brand loyalty and trust. React calmly to criticism and negative ratings, and highlight positive mentions in the right places.
  • In-depth performance review
    Regular reporting with recommended courses of action allows you to continuously adjust your strategies. You respond calmly to digital crisis situations and react quickly to changes in user behaviour.
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